Earlier this year, I was hired into a company that was using SugarCRM. I hadn’t seen it before, but it was clear to me that it was an attempt to clone SFDC’s functionality and — to a great extent — SFDC’s look and feel. The staff at this company was on their last nerve with Sugar. The transaction times were often in the 20 – 45 second range, occasionally more than a minute. Queries frequently returned partial results. I politely suggested a switch to SFDC, demoed it for them, and they quickly signed up. I managed to migrate their data from Sugar in a couple of hours.