Overlapping this is another 8-hour window for NA0 (SSL) starting two hours earlier.

Also starting at 7pm PST, EU0 (EMEA) will be down for 2.5 hours.

All other instances will be down for 30 minutes, from 9pm PST.

As the email from salesforce.com explains:

Dear Salesforce Administrator, At salesforce.com, customer success through system availability and reliability is our top priority. As part of our ongoing plan to deliver high availability and reliability, we are enhancing our service infrastructure on our NA1 instance. Please be aware that salesforce.com will be performing scheduled maintenance that will extend beyond standard system maintenance windows. The current scheduled window is: Saturday, March 20th, 2010 from 7:00pm PST to Sunday, March 21st at 3:00am PST During this time, the salesforce.com NA1 service will be unavailable. Users attempting to access the service during this time will be presented with a scheduled maintenance notification page. We appreciate your patience during this maintenance window. Best regards, -salesforce.com Support

Copyright 2000-2010 salesforce.com - All rights reserved - Various trademarks held by their respective owners Salesforce.com, One Market Street, Suite 300, San Francisco, CA 94105

NA0 (SSL) March 20, 5:00 pm PDT - March 21, 1:00 am PDT The NA0 instance will have maintenance performed at this time. The instance will be unavailable for the duration of the maintenance. EU0 (EMEA) March 20, 7:00 pm PDT - March 20, 9:30 pm PDT The EU0 instance will have maintenance performed at this time. The instance will be unavailable for the duration of the maintenance. NA1 March 20, 7:00 pm PDT - March 21, 3:00 am PDT The NA1 instance will have maintenance performed at this time. The instance will be unavailable for the duration of the maintenance. All instances March 20, 9:00 pm PDT - March 20, 9:30 pm PDT The Salesforce.com Technology will be performing maintenance at this time. During this time all instances will be unavailable for the duration of the maintenance.

Firstly, you’ll need to contact salesforce.com to get this feature enabled.

Then be patient. It takes a minute or two for the update to propagate. Clearly, something was churning in the Force.com platform background!

Now we’ll navigate NOT to the Setup | Customize | User Interface screen (where this should be enabled). Instead, we’ll go to the Opportunity Page Layout screen.

Follow the cool prompts. They make it so easy, a … well, you know what I mean.

Step 1: Enable the Highlights Panel

Opportunity Layout Setup

Step 2: Edit the Page Layout

Choose Fields to Display

Note: You can only show fields in the Highlights Panel if they are in the page layout. (I have a feeling this has to do with Professional Edition or printable layouts, but I’m just guessing.)

Once you’ve done this for each page layout, click on the big button.

Confirmation - You are (mostly) done!

At this point, each user can enable the bar. I have no idea why the admin can’t just force this on all users – or maybe I missed something – but it seems to be an opt-in feature.

Step 3: Enable User Opt-In

Here’s the link to enable the feature. Of course, you may wish to watch a video as well!

The link to enable this setting

And here it is!

The new layout!

Return to top from the bottom of the page

It’s interesting that if you have this enabled, certain user interface settings (yes, at Setup | Customize | User Interface) cannot be changed:

When this is enabled, you cannot turn off two settings

Here’s my prediction: We will start to see two major mistakes during Salesforce demos:

1. We will continue to see the link asking if we want more information on inline editing (after more than a year, it’s time to turn that off, people).
2. At the top of the Opportunity detail page, we will see this link.

And I will continue to think less of all demonstrators who make these mistakes.

Happy Spring 2010!

I had this problem when Content was first released and I was asked to be one of the first SysAds to use it. At the time, we used Solution 1 (below), but since then, other products have been released to help with this.

Why is it even an issue?

• Surely we can download each file? Yes, but who wants to?
• Can't we do a Data Export and then upload those to Content? Yes, but all the files are renamed with their 15-character Ids, making renaming them all-but-impossible.

Solution 1

# Nick Marcantonio
# nmarcantonio at salesforce.com
# 08/07

$file = 'Attachment.csv';

open (F, $file) || die ("Could not open $file!");

$line = <F>; #read first line which is nothing but column headers
while ($line = <F>)
{
  ($id,$name) = split ',', $line;
  chomp($id);
  $id =~ s/\"//g;
  chomp($name);
  $name =~ s/\"//g;
  
  #print "$id : $name\n";
  
  $result = rename($id, $name);
  #print "$result\n";
}

close (F);

If you've done a data export you've noticed that all attachments are placed in the Attachments subfolder and named with their salesforce ID, not the actual file name or extension. One must then consult the Attachment.csv file included in the data export to find the name associated with the ID and rename the file. Attached to this solution is a Perl script that will rename all of the exported attachments to their proper names. Please follow these steps to run this:

1. Perform a data export and unzip the resulting zip file
2. Launch the data loader and export from the Attachments table ONLY the Id and Name column. This file must be named Attachment.csv.
3. Install ActivePerl. This will allow perl scripts to be run on a Windows machine. ActivePerl is available here (http://www.activestate.com/activeperl).
4. Copy the Attachment.csv file and the attached AttachmentParser.pl file to the Attachments subdirectory of the data export.
5. Double-click on AttachmentParser.pl.

All of the files named with their salesforce IDs will be renamed with their proper names and file extensions.

(This solution will work for documents as well. Follow the same procedure and be sure to name the extract from the Documents table Attachment.csv) 

Note: This will not preserve folders, as far as I know. You may be able to recreate this by exporting the Folder table and doing some work on that, as the Document table does include a FolderId column.

A heartfelt thank-you to Nick Marcantonio for his help!

Solution 2

Install DreamFactory's FREE DreamTeam Document Management application from the AppExchange to drag-and-drop your Documents to your desktop.
This doesn't work with Attachments, though, so you may need to use another method for them.

Please let us know how it goes - good luck and enjoy Content!