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Get Documents and Attachments out of Salesforce

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As Content will be included in all Salesforce licenses (for completeness, I'll add 'to some degree') with the Spring '10 release, orgs will be faced with the daunting prospect of getting their documents and attachments out of Salesforce and into Content. I had this problem when Content was first released and I was asked to […]

Proof that salesforce.com listens – and comprehends

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About two weeks ago, I posted a list of the many setup steps I took to make my Winter ‘10 prerelease org useable. Those are the same steps I have to take whenever setting up any Developer Edition org for the first time as well.
An insider at salesforce.com forwarded me this email that a senior person sent to quite a few also-senior people on various product teams:

Subject:
Preparing a New Org. Each Pre-Release. In 27 steps.
Body:
Yikes. http://www.x2od.com/2009/09/16/preparing-a-new-org.html

This is not the most widely-read blog about Salesforce, but it feels good to know that salesforce.com does have its ear to the ground and is taking seriously even the indirect feedback that we bloggers provide.

Kudos, salesforce.com.

Preparing a New Org

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Every time one encounters a fresh org, there are maintenance tasks to perform. I usually go through an org (whether a Developer Edition org or a Prerelease version) and do the same tasks, generally in no particular order. This time, however, I wrote down what I did as I did it. Looking at the list, it's hardly in any "best practices" order at all - it's just how I did it. There's no need to follow every step, and it is not a complete list of all possibilities, but this should give you some idea of the possibilities and available tweaks: (*** indicates some of the new features in WInter '10)

Visualforce Email Inbox

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Sonny Cloward, SysAd at Rainforest Alliance, approached us about writing a Visualforce page to display all incoming emails for a given Case Queue. This led to quite a few interesting discoveries. Here's how we handled the project:

Standard Checkbox Images

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One of Salesforce CRM’s coolest features from a “bright shiny object” standpoint (i.e. something that aids productivity but also looks flashy) is the image formula field. Jamie Grenney first wrote about this a while ago, and his pdf and sample images from the Salesforce built-in library are available on the community site. Sometimes, however, we […]

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